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Lumoraé Returns & Refunds Policy
At Lumoraé, we want you to love your purchase. If for any reason you are not fully satisfied, our returns process is designed to be simple and hassle-free.
30-Day Return Guarantee
You have 30 days from the date you receive your order to request a return. After 30 days, unfortunately, we cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
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Your item must be in the same condition that you received it.
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It must be returned in its original packaging.
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A proof of purchase (order number or receipt) is required.
Non-Returnable Items
For hygiene and quality reasons, the following may not qualify for a refund:
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Items that are heavily used
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Items that are damaged
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Items that are not in their original condition
Refunds
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Once your return is received and inspected, you’ll be notified by email.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need to exchange an item, please contact us before sending it back.
Shipping Returns
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To start a return, email us at support@lumorae.co with your order details.
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We’ll provide you with the return address and instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Double-check your bank account.
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Contact your credit card provider (posting times may vary).
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Contact your bank (processing times differ by institution).
If you’ve completed these steps and still haven’t received your refund, please email us at support@lumorae.co and we’ll assist you further.